Privacy & Cookie Policy

What we do with your data

We collect and process your personal data to provide financial, mortgage, and insurance services. This policy explains how we handle your information and your rights.

What is "Your Personal Data"?

Your Personal Data includes any information that identifies you, such as:

  • Name, address, date of birth, National Insurance number
  • Contact details, employment history, financial information
  • Health and medical history (if relevant for insurance)
  • Existing mortgage, finance, or insurance details

Legal Basis for Processing Your Data

We process your data:

  • To fulfil our contract with you for financial services
  • Under our legitimate business interests (e.g., responding to lender/provider queries)
  • To meet legal or regulatory obligations (e.g., FCA requirements)

Processing Special Categories of Data

For life or health-related insurance, we may collect health, medical history, or criminal disclosures. This enables us to assess your needs and recommend suitable policies.

How We Collect Your Data

We collect data:

  • Directly from you during consultations, via email, or phone
  • From third parties such as credit checks, employers, and public records
  • Through technology solutions (e.g., credit verification tools) with your consent

How We Use Your Data

We will:

  • Store your data securely in electronic and paper formats
  • Share relevant data with mortgage lenders, insurance providers, financial product providers, and legal service providers
  • Respond to queries and keep you updated on financial products

We do not share your data for marketing purposes without your consent.

Data Security and Retention

We take appropriate security measures to protect your data. Your records will be retained for a minimum of six years, or indefinitely where legally required.

Your Rights

You have the right to:

  • Request a copy of your data
  • Ask us to correct, delete, or restrict processing
  • Transfer your data to another organisation
  • Withdraw consent for marketing

Contact Us

For any queries regarding your data, contact: ku.oc.regnastfilcnworbobfsctd-19097a@ofni
If you believe your data has been mishandled, you can report it to the ICO at https://ico.org.uk/global/contact-us/ or by mail at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.